Lark's Programs
Enrollment
Activity
- Will Lark track my activity if my phone is in my purse or backpack?
- Can Lark read activity data from Garmin or other wearables?
- How do I add my activity tracker steps to Lark?
- Lark recorded the wrong activity. How do I fix it?
- What activities can I record in Lark?
- How do I manually add activity in Lark?
Sleep
Meals
- Can I export my meal data from Lark?
- Can Lark share my meal data with other apps?
- How do I set my diet preferences in Lark?
- How does Lark make nutrition recommendations? Where do the dietary standards come from?
- Why does Lark only comment on some of the foods I logged, not all of them?
- I thought my meal was healthy, but Lark rated it as neutral or unhealthy. Why?
Weight
Blood Pressure
Blood Glucose
Blood Pressure Monitor
- Do I need the iHealth MyVitals app to use my blood pressure monitor with Lark?
- How do I replace the batteries in my iHealth blood pressure monitor?
- What does the IHB symbol mean on my blood pressure monitor?
- iHealth blood pressure monitor error codes and troubleshooting
- How do I take a blood pressure measurement?
- How do I fix the date and time on my blood pressure monitor?
Blood Glucose Monitor
- iGlucose Plus meter error messages and troubleshooting
- How do I charge my iGlucose Plus blood glucose meter?
- What does "No Service" mean on my iGlucose Plus meter?
- How do I test my blood sugar with my iGlucose Plus meter?
- How do I order more test strips and lancets?
- How do I clean my blood glucose monitor?
Lark Scale
- How do I set up my Lark scale?
- My weight isn't appearing in my Lark app. What should I do?
- My scale is reading differently than other scales. What should I do?
- Lark Scale Troubleshooting Guide
- Lark Scale Error Codes: 1st Generation (Black Scale)
- Lark Scale Error Codes: 2nd Generation (White Scale)
Contact and Support
Privacy and Security
Troubleshooting
Account and Programs
- Why Did Lark Bill My Health Plan for the Lark DPP?
- Does Lark offer a referral program or rewards?
- How do I request a copy of my personal data?
- Can I enroll in more than one Lark program at the same time?
- Can I change my goal once it's been selected?
- My health insurance changed. How do I update it in Lark?
Fitbit® and Incentives
- How do I earn a Fitbit in the Medicare Diabetes Prevention Program
- How do I earn a Fitbit™ in the Diabetes Prevention Program?
- I received my Lark scale, but not my Fitbit™. Where is it?
- I've been in the Diabetes Prevention Program for 10 weeks. Where is my Fitbit™ redemption code?
- What Fitbit™ model can I earn through Lark?
- My Fitbit™ redemption code isn't working. What should I do?
Devices and Connections
- Which devices can I order through Lark?
- How and when do I order my Lark device?
- How do I track my Lark device order?
- I received an "Invalid address" error when ordering my device. What should I do?
- My device order shows a shipping error or exception. What does that mean?
- Can I return my Lark device?
Using Lark
- How do I use Lark?
- Where is the Settings menu in Lark?
- How do I manage my Lark notifications?
- Can I use the Lark app on a tablet or desktop computer?
- Will the Lark app drain my phone's battery?
- What is a mission?
Other Questions
Lark's Weight Management Program
- Can I move from one Weight Management sub-program to another?
- I’m enrolled in the Diabetes Prevention Program but was invited to join the Weight Management Program. How do I transition my account?
- Participation requirements for medication approval
- Prior Authorization (PA) and Medication Approvals
- Who should I contact for support, Lark or my pharmacy member services team?
Challenges
Weight
Exercise and Physical Activity
- Should I add resistance or weight training to my exercise routine?
- How do I know if I’m getting moderate-intensity physical activity? Do housework, gardening, and yardwork count as moderate-intensity physical activity?
- What are moderate and vigorous intensity activities?
- How much exercise or physical activity do I need?
- I know I should be active, but how can I get motivated? I don’t like exercising.
Diets and Meal Plans
Food and Nutrients
- Should I drink more water?
- How much water should I get every day?
- What are some sources of unsaturated or healthy fats?
- How can I increase my fiber consumption?
- How can I get more whole grains on a gluten-free diet?
- How can I get more whole grains?