If Lark's initial survey indicated you were eligible but your insurance information was not accepted during enrollment, it most likely means your specific insurance plan is not a participating provider — even if your insurer is listed.
Insurance eligibility is determined at the plan level, not just the insurer level. Two members with the same insurance company may have different plan coverage.
Next steps
- Double-check your Member ID — make sure you're entering exactly what appears on your insurance card, with no extra spaces or typos.
- Contact our support team — use the webform at support.lark.com and include your full name, date of birth, member ID, and insurance provider. We'll investigate further.
- Contact your insurer — call the member support line on your insurance card to confirm whether your specific plan covers Lark.
Still need help? Contact our support team via the webform at support.lark.com/hc/en-us/requests/new