For technical issues with your Fitbit™ device, contact Fitbit's Customer Support team directly — Lark's support team is not equipped to troubleshoot Fitbit hardware.
Fitbit™ Customer Support
- Email: cwsupport@fitbit.com
- Phone: 1-844-534-8248 (Monday–Friday, 4 AM–9 PM PT)
Issues Fitbit support can help with
- Fitbit not charging or holding a charge
- Fitbit not connecting to Bluetooth or the Fitbit app
- Fitbit arrived damaged
- Fitbit or charger is broken
- Fitbit was lost or stolen
Still need help? Contact our support team via the webform at support.lark.com/hc/en-us/requests/new