Fitbit™ orders placed through your Lark redemption code are fulfilled by Razr, not Lark. For shipping issues, contact Razr's support team directly:
- Email: orders@razr-fitbitstore.com
- Phone: 1-844-278-3194
Have your order confirmation number ready when you contact them.
Can’t find your order confirmation?
If you don't have a confirmation from Razr, it's possible the redemption wasn't completed. Check that you fully finished the checkout process on the Lark Health Store. If you need help confirming your redemption status, contact our support team via the webform.
Still need help? Contact our support team via the webform at support.lark.com/hc/en-us/requests/new