Defective device
Contact Fitbit Customer Support for warranty claims and returns:
- Email: cwsupport@fitbit.com
- Phone: 1-844-534-8248 (Monday–Friday, 4 AM–9 PM PT)
Returns, refunds, or exchanges (unopened box only)
Contact the Razr Support Team for order-related refunds or exchanges:
- Email: orders@razr-fitbitstore.com
- Phone: 1-844-278-3194
ℹ️ Returns of opened Fitbit™ devices are not accepted unless the device is defective.
Still need help? Contact our support team via the webform at support.lark.com/hc/en-us/requests/new