A shipping exception means the carrier encountered an unexpected delay with your package. This does not mean your order is lost — most exceptions resolve within a few days without any action needed.
Common causes
- Severe weather or natural disasters in the delivery area
- Carrier processing delays
- An address issue that caused the package to be held
What to do
- Wait 3 to 5 business days — most exceptions clear on their own.
- Check the carrier's tracking page using the number in your shipping confirmation email.
- If it hasn't resolved after 5 business days, contact our support team via the webform with your order details and tracking number.
Still need help? Contact our support team via the webform at support.lark.com/hc/en-us/requests/new