Transitions between Weight Management sub-programs — GLP-1 Companion, Healthy Weight, and Weight Maintenance — happen automatically based on your eligibility. You cannot manually switch sub-programs yourself, and our support team is not able to process sub-program changes on request.
How transitions work
Your pharmacy benefit manager (PBM) — the organization that manages your prescription drug benefits through your health insurance — determines when you're eligible to transition to a different sub-program. When a transition is approved, Lark is notified automatically and your coaching track is updated accordingly.
Common reasons a transition might occur include starting or stopping a GLP-1 medication, or meeting the criteria for a different sub-program based on your health profile.
What happens when I transition?
When a sub-program transition occurs, your Lark coach will let you know through the app and your coaching content will update to reflect your new sub-program. Your previous coaching history, logged data, and progress remain intact.
What if I think I should be in a different sub-program?
If you believe your current sub-program no longer fits your health situation — for example, if you've recently started or stopped a GLP-1 medication — speak with your prescribing doctor or contact your insurance plan's member services team. Changes to your PBM eligibility are handled through your health plan, not directly through Lark.
ℹ️ Our support team is not able to manually change your Weight Management sub-program. If you have questions about your eligibility, contact your health insurance plan's member services team directly.
Still need help? Contact our support team via Settings → Help Center in the Lark app.