For participants of Lark's Weight Management Program, depending on your question, you may need to contact either Lark Support or your pharmacy member services team.
Contact Lark Support for:
Technical Issues: Trouble with the Lark app, logging in, or syncing data.
Devices: Questions about ordering, shipping, or troubleshooting your Lark scale or devices.
Program Basics: Questions about how to use the digital coach or navigate the app features.
Enrollment: Help with the initial sign-up process for the Lark program.
Contact Pharmacy Member Services for:
Medication & Coverage: Questions about prior authorization (PA) status or medication denials.
Eligibility: Questions about program eligibility or moving between weight management modules.
Pharmacy Claims: Issues with medication holds, overrides, or pharmacy benefits.
Participation Requirements: Questions around specific participation requirements in Lark or verification that participation requirements have been met.