If you're having trouble with your Lark scale, start with these general tips, then follow the guidance for your specific issue.
General tips
- Place the scale on a hard, flat surface near a window. Cellular signal is strongest near windows.
- Store the scale flat on its feet — not upright or on its side. Improper storage affects accuracy.
- Stand as still as possible when weighing yourself.
- Weigh yourself at the same time each day for the most consistent results.
My scale isn’t sending readings to Lark
See "My weight isn't appearing in my Lark app" for detailed troubleshooting steps.
My scale shows an error code
See "Lark Scale Error Codes" for a full list of error codes and how to resolve each one.
My scale is showing inaccurate readings
See "My scale is reading differently than other scales" for troubleshooting steps.
Still having issues?
Contact our support team via the webform. Include the IMEI and SN numbers found on the bottom (floor-facing side) of your scale.
Still need help? Contact our support team via the webform at support.lark.com/hc/en-us/requests/new