Lark's Customer Support team does not offer immediate phone support. We know that's not the answer some members are hoping for, and we're sorry for the inconvenience.
Why no phone support?
Lark is a digital health coaching service, and our support team is set up to handle questions through written channels — which allows us to respond thoroughly and keep a clear record of your case.
How to reach us
- Live chat — Visit support.lark.com and look for the chat icon. This is your best option for real-time help without a phone call.
- Webform — Submit a ticket at support.lark.com/hc/en-us/requests/new. Best for complex issues or when you need to attach screenshots.
- In-app — Go to Settings (My Lark icon → gear icon) → "Report a Problem" to email our team directly.
Our standard support hours are Monday through Friday, 8:00 AM to 5:30 PM Pacific Time.
Phone appointments
If you are a current Lark member and prefer to speak with someone by phone, you can request a phone appointment through our webform. Our team will do our best to accommodate your request.
💡 For the fastest help, include your name, account email, date of birth, and a description of your issue in your first message. This helps us resolve things without needing to ask follow-up questions.
Still need help? Contact our support team via the webform at support.lark.com/hc/en-us/requests/new