Orders
- Which device(s) can I order?
- Where is my device? How can I track my order?
- How do I connect my device to Lark?
- How do I order my device(s)?
- I cancelled my Lark program. What should I do with my device (scale, blood pressure monitor, or blood glucose monitor)?
- I lost / broke my Lark provided device (scale, blood pressure monitor, or blood glucose monitor).
Digital Scales
- How do I pair my scale to Lark?
- Can I use a different scale?
- Can others use my scale?
- How can I change my weight readings from kilograms to pounds? From pounds to kilograms?
- My scale is weighing me more (or less) than other scales.
- Can I connect my Lark scale to another app?
Fitbit®
- How do I earn a Fitbit®? When can I get a Fitbit®?
- Can I pair my Fitbit® to Lark? How do I add my Fitbit® steps to Lark?
- I ordered my Fitbit®, but it has not been delivered. What should I do?
- I've been in the Diabetes Prevention Program for ten weeks. Where is my Fitbit® redemption code?
- What Fitbit® do I get?
- What should I do if my Fitbit® is not working?
Blood Glucose Monitor
- How can I check the accuracy of my blood glucose monitor?
- How do I clean my blood glucose monitor?
- How do I connect my Smart Meter iGlucose® blood glucose monitor to Lark?
- How do I order more test strips and lancets?
- How do I pair my iHealth® blood glucose monitor to Lark?
- How does Lark respond to my blood glucose monitoring?