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  1. Lark Support
  2. Fitbit® & Incentives

Fitbit® & Incentives

Earning the Fitbit®

  • How do I earn a Fitbit® in the Diabetes Prevention Program?
  • I received my scale, but not the Fitbit®. Where is my Fitbit?
  • I've been in the Diabetes Prevention Program for ten weeks. Where is my Fitbit® redemption code?

Ordering the Fitbit®

  • I ordered my Fitbit®, but it has not been delivered. What should I do?
  • What Fitbit® model is included with Lark?
  • What should I do if my Fitbit® redemption code is invalid?

Pairing Your Fitbit®

  • How do I sync my Fitbit® account with Lark?
  • How do I disconnect my Fitbit® account from Lark?

Troubleshooting Issues with Fitbit®

  • How do I return the Fitbit I earned through Lark?
  • I returned my Fitbit®. How do I get a replacement?
  • What should I do if my Fitbit® is not working?
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