Fitbit® & Incentives

Earning the Fitbit®

• How do I earn a Fitbit® in the Diabetes Prevention Program?
• I received my scale, but not the Fitbit®. Where is my Fitbit?
• I've been in the Diabetes Prevention Program for ten weeks. Where is my Fitbit® redemption code?

Ordering the Fitbit®

• I ordered my Fitbit®, but it has not been delivered. What should I do?
• What Fitbit® model is included with Lark?
• What should I do if my Fitbit® redemption code is invalid?

Pairing Your Fitbit®

• How do I sync my Fitbit® account with Lark?
• How do I disconnect my Fitbit® account from Lark?

Troubleshooting Issues with Fitbit®

• How do I return the Fitbit I earned through Lark?
• I returned my Fitbit®. How do I get a replacement?
• What should I do if my Fitbit® is not working?