If your Lark scale is timing out after trouble connecting and is displaying an “EErr” message, this is likely due to device issues. We apologize for any stress or frustration that this troubleshooting process may cause you. If your scale is displaying an EErr message, please reach out to our team immediately through our webform for further assistance. In your message, please include the IMEI and SN numbers located on the bottom (floor facing side) of your Lark scale.