If you received an error when trying to track your scale or the package status shows as an "exception" on the shipping carrier's website, this means that there is a small delay in the processing your shipment. This shipping status is typically caused by unavoidable circumstances including:
- Inclement weather
- Natural disasters
- Issues with the shipping vehicle
We understand that it can be alarming to receive such a message when trying to track your scale. However, please rest assured that this tracking error message typically goes away after a few days and the majority of users still receive their packages on time.
⚠️ If you still have not received your scale after two weeks and continue to see this error, please reach out to our support team using our webform. We are more than happy to investigate further to ensure you receive your device.