We are sorry that you aren't being sent your verification code when attempting to reset your account password. Login issues are irritating, and we hope to help return you to your program as soon as possible! Your password verification or reset code may be missing in the following cases:
- If you created your Lark account through a Sign Sign-On (SSO) option (such as signing in with Google, Facebook, Apple, or Sydney) rather than an email sign-in, then you will be unable to receive a verification code.
- If you did not verify your email at the start of your Lark program, then the verification code for your password reset will not be sent to your email.
If you did not verify your email at the start of your Lark program or if you cannot remember your sign-in method, please contact our support team through our webform so we can assist you further. In your message please include:
1. Your first and last name
2. Your date of birth
3. The email associated with your Lark account