Once you have successfully earned your Fitbit® by actively participating in the first ten weeks* of Lark’s Diabetes Prevention Program, Lark will automatically distribute your Fitbit redemption code via email and text message.
If you are receiving an "invalid" error message when using your Lark provided Fitbit redemption code, Lark recommends:
- Checking that you are placing your order through the provided link to the Lark Health Store, as the redemption code cannot be used in Fitbit's general retail store.
- Confirming that there are no extra spaces when entering your redemption code.
- Opening your link to the Lark Health Store on your computer rather than mobile device.
⚠️ If these steps do not resolve the issue with your Fitbit redemption code, please reach out to our support team using our webform. Our team is happy to assist you further to ensure you receive your device.
*Eligibility requirements for the Lark Diabetes Prevention Program include qualifying as prediabetic according to a survey designed by the Centers for Disease Control, and maintaining adequate insurance coverage via participating health insurance providers and plans. You must meet participation requirements in the program to qualify for a scale provided at no cost to you and earn a free Fitbit® tracker. Lark requires engagement with the program for a minimum of ten weeks after enrollment to be eligible to earn a Fitbit. Fitbit trackers cannot be earned prior to that time. Device selection and the ability to earn a free Fitbit® tracker vary by health plan. Not all health plans provide the ability to earn a free Fitbit® tracker. Eligibility determinations are made by Lark at its sole discretion.