If you logged out and are unable to access your Lark account, steps to resolve your issue depend on the issue you are facing. Login issues are frustrating, and we hope we can help you get back to your program! Common causes of login issues are below, but if these steps do not resolve your sign in issues, please reach out to our support team using our webform.
I forgot my sign in method
If you forgot the sign in method you used to create your Lark account, please contact our support team using our webform. Please include your first and last name, date of birth, and phone number in your message to verify your account ownership. Possible sign-in methods for your Lark account could include:
- Your email address and unique password
- "Sign in with Google"
- "Sign in with Facebook"
- "Sign in with Apple"
- "Sign in with Sydney Health" (right-hand logo)
I forgot my password
If you are unable to login to your Lark application because you have forgotten your password, we recommend that you reset your password. Instructions to reset your password can be found in this article.
I have the correct sign in method and password, but I can't access my Lark program
If you know your sign in method and password, but are not able to login, please reach out to our support team using our webform. Please include your first and last name, date of birth, and email address in your message to verify your account ownership.