We are so sorry to hear that your Fitbit® is not working! Our team at Lark is unfortunately not equipped to troubleshoot technical issues with Fitbit devices. Instead, please contact the Fitbit Customer Support Team anytime via email at firstname.lastname@example.org. You can also contact their team by phone at (844) 534-8248 (available Monday - Friday, 4 AM - 9 PM PST). This will connect you with a specific team who resolves issues with Fitbit devices redeemed from Lark.
Please reach out to the Fitbit team if your:
- Fitbit is not charging
- Fitbit is not connecting to bluetooth
- Fitbit was lost or stolen
- Fitbit arrived damaged
- Fitbit is broken
- Fitbit charger is broken
*Eligibility requirements for the Lark Diabetes Prevention Program include qualifying as prediabetic according to a survey designed by the Centers for Disease Control, and maintaining adequate insurance coverage via participating health insurance providers and plans. You must meet participation requirements in the program to qualify for a scale provided at no cost to you and earn a free Fitbit® tracker. Lark requires engagement with the program for a minimum of ten weeks after enrollment to be eligible to earn a Fitbit. Fitbit trackers cannot be earned prior to that time. Device selection and the ability to earn a free Fitbit® tracker vary by health plan. Not all health plans provide the ability to earn a free Fitbit® tracker. Eligibility determinations are made by Lark at its sole discretion.