Issues connecting upon delivery
Issue: Upon delivery and setup, your new scale may not immediately connect with the Lark app.
Resolution: In order to pair properly with your new scale, Lark must know that it has been delivered. You can either wait (usually a couple of days) for delivery status to update – or – you can reach out to Lark at firstname.lastname@example.org and we can manually update the status.
Low Cellular Coverage Error (E1 message)
Issue: Scale cannot connect with Lark and displays an “E1” error.
Resolution: Some of our users may live in an area with weak cellular coverage—or have low coverage in certain areas of their home. Either will cause connectivity issues. If you encounter this error, move your scale to a place with greater coverage, or reach out to Lark at email@example.com so we can enable the ability for you to log weight manually.
Time Out Error (E4 message)
Issue: Your scale times out after trouble connecting and displays an “E4” error.
Resolution: Poor cellular coverage in your home or area can cause connection issues. First try moving your scale to an area with better coverage, and reset your scale by uninstalling and reinstalling the batteries. If unsuccessful, please reach out to Lark support so we can enable the ability for you to log weight manually.
Low battery Error (Lo error message)
Issue: Scale is unresponsive and displays “lo” error.
Resolution: Replace old batteries with four new A4 batteries in the scale.
For help with other issues, please review articles and common troubleshooting steps on www.support.lark.com