We are sorry that you are facing any issues or difficulties while using your Lark scale! This article features information about common errors you may face with your Lark scale and steps to resolve these issues. If the issue you are facing is not featured or resolved through the recommendations in this article, please reach out using our webform and our team will be happy to assist you further.
Scale is Not Connecting to Lark Application
Issue: My scale arrived, but is not connecting with my Lark application.
Recommended Resolution:
1. Ensure that the four A4 batteries are installed with correct polarity.
2. The Lark scale uses cellular signal to connect to your Lark application. Once your scale successfully pairs to your Lark account, the"[ ]" icon will be displayed on your scale. This may take up to three minutes.
3. Once "0.0" appears on your scale, wait three seconds. Then, step on the scale with both feet.
4. Step off of your scale when your weight is displayed. Your weight reading will blink twice.
5. After ten seconds, your weight reading will automatically be sent to your Lark application. The cloud icon in the upper left corner of your display window will blink until your weight reading is transferred.
6. When your weight reading is successfully transferred, the "oH" message will be displayed.
7. To view your new weight reading in your Lark application, open your Lark application. Select the "Data" icon in the bottom left hand corner of the main chat screen.
8. Select the "Weight" tab to view the new weight reading from your scale.
Dashes
Issue: My scale is displaying dashes.
Recommended Resolution:
1. Try moving your scale closer to a window to strengthen the cellular signal of your device.
2. Try pairing your scale to your Lark application again by stepping on your scale.
3. Step off of your scale when your weight is displayed. Your weight reading will blink twice.
4. After 10 seconds, the cloud icon in the upper left corner of your display window should blink until your weight reading is transferred.
5. When your weight reading is successfully transferred, the "oH" message will be displayed.
6. If these steps do not prevent the dashes from appearing and you continue to encounter the issue with your scale, please reach out to our team through our webform for further support.
Lo Message: Low Battery Error
Issue: My scale is unresponsive and displays a “Lo” message.
Recommended Resolution:
1. Replace all four old batteries with four new A4 batteries.
E1 Message
Issue: My scale is not pairing with my Lark application and is displaying an “E1” message.
Recommended Resolution:
1. The E1 error occurs if your scale is unable to pair due to weak cellular coverage. Try moving your scale closer to a window to strengthen the cellular signal of your device.
2. Try pairing your scale to your Lark application again by stepping on your scale.
3. Step off of your scale when your weight is displayed. Your weight reading will blink twice.
4. After 10 seconds, the cloud icon in the upper left corner of your display window should blink until your weight reading is transferred.
5. When your weight reading is successfully transferred, the "oH" message will be displayed.
6. If these steps do not resolve the issue and you continue to encounter the E1 cellular coverage error with your scale, please reach out to our team through our webform so we can enable your ability to manually log weight readings.
E3 Message
Issue: My scale is displaying an “E3” message.
Recommended Resolution:
1. Poor cellular coverage in your home or area can cause your scale to display an E3 error. Try moving your scale closer to a window to strengthen the cellular signal of your device.
2. Try pairing your scale to your Lark application again by stepping on your scale.
3. Step off of your scale when your weight is displayed. Your weight reading will blink twice.
4. After 10 seconds, the cloud icon in the upper left corner of your display window should blink until your weight reading is transferred.
5. When your weight reading is successfully transferred, the "oH" message will be displayed.
6. If these steps do not resolve the E3 error and you continue to encounter the issue with your scale, please reach out to our team through our webform for further support. In your message, please include the IMEI and SN numbers located on the bottom (floor facing side) of your Lark scale.
E4 Message
Issue: My scale is timing out after trouble connecting and is displaying an “E4” message.
Recommended Resolution:
1. Poor cellular signal or device issues may cause your scale to display an E4 error. Please first reset your scale by removing all A4 batteries from the back of your scale.
2. After waiting an hour, place four new A4 batteries in your scale.
3. Move your scale closer to a window to strengthen the cellular signal of your device.
4. Try using your scale to take a weight reading again. Step on your scale and step off when your weight is displayed.
5. After 10 seconds, the cloud icon in the upper left corner of your display window should blink until your weight reading is transferred.
6. When your weight reading is successfully transferred, the "oH" message will be displayed.
7. If you continue to receive an E4 error message after trying these steps, please reach out to our team through our webform so we can enable manual weight logging for you.
E5 Message
Issue: My scale is displaying an “E5” error message.
Recommended Resolution:
1. Device issues may cause your scale to display an E5 error. Please first reset your scale by removing all A4 batteries from the back of your scale.
2. After waiting an hour, place four new A4 batteries in your scale.
3. Try using your scale to take a weight reading again. Step on your scale and step off when your weight is displayed.
4. After 10 seconds, the cloud icon in the upper left corner of your display window should blink until your weight reading is transferred.
5. When your weight reading is successfully transferred, the "oH" message will be displayed.
6. If you continue to receive an E5 error message after trying these steps, please reach out to our team through our webform. In your message, please include the IMEI and SN numbers located on the bottom (floor facing side) of your Lark scale.
E8 Message
Issue: My scale is displaying an “E8” error message.
Recommended Resolution:
1. Poor cellular coverage in your home or area can cause your scale to display an E8 error. Please try moving your scale closer to a window with better cellular coverage to strengthen the cellular signal of your device.
2. Try using your scale to take a weight reading again. Step on your scale and step off when your weight is displayed.
3. After 10 seconds, the cloud icon in the upper left corner of your display window should blink until your weight reading is transferred.
4. When your weight reading is successfully transferred, the "oH" message will be displayed.
5. If you continue to encounter the E8 error with your scale, please reach out to our team through our webform for further assistance. In your message, please include the IMEI and SN numbers located on the bottom (floor facing side) of your Lark scale.
EErr Message
Issue: My scale is displaying an “EErr” error message.
Recommended Resolution:
1. If your scale is displaying an EErr message, please reach out to our team through our webform for further assistance.