We're so sorry to hear that! If you've lost your device or there are physical issues with it that prevent you from using it successfully, please contact our support team at support@lark.com with details on the scenario and we will be happy to look into providing a replacement device. In this email, please include:
- Your first and last name
- The email address connected to your account
- A brief description of the problem, including images of the device if relevant / possible.