I received my device but I can't set it up!

If you have received an iHealth device but your Lark application isn't allowing you to pair it with your device, it probably hasn't registered as delivered just yet. Please send an email to our support team at support@lark.com and they will be happy to update the delivery status for you! In your email, please include the following:

1. Your first and last name
2. The email address connected to your account
3. A brief description of the problem, including screenshots if possible.

If you received the black Bodytrace scale or black Lark scale, these devices do not require any setup! You should be able to step on the scale and see the weight transfer directly to your profile, as these devices come preconfigured to work exclusively with your Lark account.