If you're having trouble creating an account for Lark, please note that Lark is not covered by all insurers, and not everybody is eligible to participate.
If you are eligible under a covered plan, please send us a ticket here or email us at support@lark.com. When contacting our Customer Support team, please include:
- First and Last Name
- Date of Birth
- Member ID
- Email Address
- A detailed description of the issue that you are experiencing
Accounts can be created by signing in with your email address, with a Gmail account, an Apple account, or a Facebook account.
If you created an account online and are now trying to log-in to the app, please make sure to use the same sign-in details that you created on the web.
Comments
8 comments
My password not working
I have created an account and can log in but then I can't link my google fit account so I can't engage with my lark coach by chat or enter my weight. This problem will keep me from getting my scale and using the program effectively.
I am having trouble signing up for LARK. The system cannot find me using my insurance ID number. Please advise or assist me with getting the scale, etc.
Thank you
I cannot enter my address, the click here just opens the play store with the open to Open or Uninstall Lark
Rob Lenhart. Did you ever get a solution? My app is doing the same thing.
Rob Lenhart. Did you ever get a solution? My app is doing the same thing.
I can't finish creating my account. It keeps redirecting me back to the same screens.
I am not able to finish creating my account. It keeps redirecting me back to the same screens.
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