If you're having trouble creating an account for Lark, please note that Lark is not covered by all insurers, and not everybody is eligible to participate.
If you are eligible under a covered plan, please send us a ticket here or email us at support@lark.com. When contacting our Customer Support team, please include:
- First and Last Name
- Date of Birth
- Member ID
- Email Address
- A detailed description of the issue that you are experiencing
Accounts can be created by signing in with your email address, with a Gmail account, an Apple account, or a Facebook account.
If you created an account online and are now trying to log-in to the app, please make sure to use the same sign-in details that you created on the web.
Comments
8 comments
I have created an account and can log in but then I can't link my google fit account so I can't engage with my lark coach by chat or enter my weight. This problem will keep me from getting my scale and using the program effectively.
I am having trouble signing up for LARK. The system cannot find me using my insurance ID number. Please advise or assist me with getting the scale, etc.
Thank you
Rob Lenhart. Did you ever get a solution? My app is doing the same thing.
Rob Lenhart. Did you ever get a solution? My app is doing the same thing.
I can't finish creating my account. It keeps redirecting me back to the same screens.
I cannot enter my address, the click here just opens the play store with the open to Open or Uninstall Lark
I am not able to finish creating my account. It keeps redirecting me back to the same screens.
My password not working
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