When do I get my Fitbit?

Users enrolled in Lark’s DPP program are eligible for the Fitbit after using Lark actively for 3-4 weeks after downloading the app. This includes weighing-in, having conversations in the app, logging meals, and logging physical activity.

Please note that Solera will contact you after confirming your use of the app to send you the Fitbit and the process may take a few weeks. If you have questions regarding your eligibility for the device or order status, you can contact Solera at 877.486.0141 or email

If you have been actively using Lark for over 4 weeks and have not received this email, we would also recommend checking your spam/junk folder for Solera's Fitbit email in case their message was filtered there.

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