There are different teams that Lark members should contact for assistance with Fitbit returns, depending on the issue.
For Defective Devices: Please contact the Fitbit Support Team for assistance with return and warranty claims.
-
Email: cwsupport@fitbit.com
-
Phone: 844-5-FITBIT (844-534-8248)
For Refunds / Returns / Exchanges (Closed box only): Please contact the Razr Support Team for assistance in obtaining a refund for your purchase:
- Email: orders@razr-fitbitstore.com
- Phone: 1-844-278-3194
Unfortunately, unless a Fitbit is defective, returns of Fitbit devices that have already been opened are not accepted.