Lark's Customer Support team does not currently offer immediate phone support for users. However, some members can request to talk to a member of our Customer Support team during an appointment with our team.
- If you are a member of Lark, we would be happy to schedule an appointment with you to talk to a member of our support team.
- If you are not currently a member of Lark, we do not offer phone support at this time. We apologize for any inconvenience that this may cause.
Please contact Lark's Customer Support team via our webform for assistance and/or to request a phone appointment if you are a current member of Lark.
When you contact our team, we request that you give us as much information up front so that we can help you quickly and get you on your way. The information below helps us help you!
If you have already created your Lark account:
- The email address connected to your Lark account
- Your full name and date of birth
- One (or more!) screenshots of the issue you are experiencing (if applicable)
If you are trying to enroll and create a new Lark account:
- Your full name (as listed on your member ID), date of birth, and member card ID
- Your insurance provider
- The program are you trying to register for
- The link (URL) you are using to enroll
Our standard support hours are Monday through Friday from 8:00 AM to 5:30 PM Pacific Time.
We look forward to helping you!