Lark offers two types of scales depending on the program that you are enrolled in.
If you are using the Black Bodytrace scale or Black Lark Scale:
We recommend weighing yourself 4-5 times consecutively. This tends to resolve the issue. In other instances, we recommend moving the scale closer to a window to improve cellular reception and potentially resolve the issue.
If you continue to experience problems or error codes, please reach out to support@lark.com, and include the following information:
- Your first and last name.
- The email address connected to your account.
- A description of the error message or problem that you are seeing (with screenshots) and the steps that you took to get to the issue.
If you are using the iHealth scale (white or black):
For the iHealth Scale, please make sure to pair it to your smartphone through the in-app conversation with the coach, otherwise it may not function as intended. You can find the instructions for this here.
If you continue to experience problems or error codes, please reach out to support@lark.com, and include the following information:
- Your first and last name.
- The email address connected to your account.
- A description of the error message that you are seeing (with screenshots) and the steps that you took to get to the error message.
Comments
6 comments
I have sent a few requests for assistance to you. I tried following the advice on the devices scale page. I stepped on and off the scale 5 times consecutively and I also turned my blue tooth off and back on and now I can't even pair my scale to my app.
I can't get my scale to start. Batteries are loaded correctly and bluetooth is on (turned off and on and other bluetooth devices are working). There isn't a blinking bluetooth button.
My scales had an error message. I took out batteries, installed new ones. It will not work.
My scale is not either. Have done everything jamie did. Removed batteries CDC and restarted app and phone
My scale wasn't turning on either. I moved from the carpeted area in my room to the tile and it worked. Guess the carpet was too squishy and not letting the scale get the right pressure.
Same issues everyone else is having. Scale is not connecting. Tried everything mentioned. Hard surface, near window, tried weighing several times.
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