Additionally, please ensure that you are storing the scale on a flat surface when it's not in use (storing it upright or on its' side can impact the "tare" value and give incorrect readings). If you have been storing your scale sideways, you can correct the tare value by following these directions:
Black Bodytrace Scale:
This scale performs a self-check on an hourly basis to maintain an accurate tare value. To correct the tare value, simply lay the scale flat for an hour to ensure it's had time to perform the self-check. After this hour, your measurements should now be accurate.
White iHealth Scale:
This model has multiple sensors that calibrate in real time to determine an accurate tare value, and does not have a set to zero (tare) option.
If you have either scale and are storing it flat, using it on a hard, level surface, and are still seeing large discrepancies in readings, please contact our support team at email@example.com for further assistance and include:
- Your first and last name.
- The email address connected to your account.
- A description of the issue including the weights displayed by the scale and what the reading should actually be.