Bodytrace Scale: This issue can occur if there is poor cellular reception. We would recommend moving your scale closer to a flat surface closer to a window and try weighing yourself 4-5 times consecutively to force the value through to the app.
iHealth Scale: Step 0: Restart the Lark app and/or restart your phone.
Step 1: At the back of the scale, open the battery compartment, remove the batteries for an hour and then re-insert the batteries.
Step 2: Open Lark App and Press “Start a New Chat” by tapping on the plus symbol at the lower right side of the screen. Please note that you must use the Lark app to pair the scale.
Step 3: Next, tap on 'Set up device..." from the list.
Step 4: Then, tap on "Weight Scale". Your Lark coach will then walk you through the steps of pairing your iHealth scale.