Follow

My weight is not being sent to the app

 

This issue can occur if there is poor cellular reception. We would recommend moving your scale closer to a flat surface closer to a window and try weighing yourself 4-5 times consecutively to force the value through to the app.

Was this article helpful?
0 out of 2 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    babyg_loves_honkytonk_hero

    I moved my scale by a window and weighed myself 5 to 6 times still didnt send it to the app

  • Avatar
    Judy Gardiner

    My scale doesn’t send to the app. Circle appears but the weight doesn’t go to the app.