I haven't received my scale Veronica January 05, 2018 19:39 Follow If you have not received your scale within 2 weeks of placing your scale order, please contact us at firstname.lastname@example.org so we can assist you further. Related articles My weight is not being sent to the app How do I order my scale? How do I pair my scale? When do I get my scale? How To Sync: The Fitbit and the Lark App Comments 1 comment Sort by Date Votes Guadalupe Toribio-Grosso September 27, 2018 21:42 I have not received my scale nor fitbit 0 Permalink Please sign in to leave a comment.