I haven't received my scale Veronica January 05, 2018 19:39 Follow If you have not received your scale within 2 weeks of placing your scale order, please contact us at firstname.lastname@example.org so we can assist you further. Related articles Can I use a different scale? My weight is not being sent to the app About Lark When do I get my Fitbit? Can others use my scale? Comments 0 comments Please sign in to leave a comment.